Returns & Exchanges
At Frederick Thomas, we want you to be completely satisfied with your handmade accessories; if you are not, we offer a 30-day return policy for a full refund or exchange on all unworn items. Please ensure all products are returned in their original packaging with tags attached to maintain their premium quality.
Initiate Your Return
Email our support team with your order number and reason for return to receive a unique Return Authorization code.
Package Your Items
Carefully place the ties or accessories in their original protective sleeve and a secure mailing envelope to prevent damage during transit.
Ship to Our Studio
Send your package via a tracked postal service to our London studio address provided in your authorization email.
Receive Your Refund
Once our quality control team inspects the items, we will process your refund or dispatch your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing